👋 Welcome to Sternhall. Keep this page open during your shift.
Key Info: Organisation code, phone numbers, and tools to start your shift.
Workflow: The SOPs for handling documents, referrals, and labs.
Prescribing: Mandatory safety rules and quantity limits for medication.
Key Info
🏥 Practice Details | 👩⚕️ Key Contacts | 🔗 Clinical Tools |
System: EMIS Web Org ID: | Lead GP / Safeguarding Dr. Harpreet Sood | |
Tel: 0207 635 5628 | Practice Manager Paige Sharpe | |
Pathology: Guys / Kings Imaging: SE London |
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Workflow
Task | How | Notes |
Investigations (Pathology) | TQUEST | Select "Guys St Thomas" (automatically directs to Kings). Patient must collect blood form from practice before attending hospital. |
Investigations (Scans) | ICE requests | Select "SE London Order Comms" |
Pathology recalls | Repeat due in 1–2 months → Request on TQUEST + send AccuRx message | Repeat due later → Send delayed AccuRx asking patient to get in touch when due |
Referrals | F12 Protocol | EMIS task to "Call Center Referrals Team" with brief details |
Documents | Workflow Manager | Work from oldest created date first |
2 week wait (2WW) |
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Prescribing
Task | How | Notes |
Controlled Drugs | ⚠️ DO NOT ISSUE CDs (all schedules) | Add CDs to repeat if indicated by secondary care — MAX 30 day supply. Request appointment for CD to be discussed with patient and issued. |
Repeat prescribing | Supply up to 56 days if appropriate. Review at 12 months (sooner if new medication). | Short-script → If no follow-ups or monitoring outstanding, issue short supply (e.g. 7 days). |
Minors |
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