How to Reset GP in the Cloud
Occasionally GP in the Cloud may freeze or stop responding. The quickest way to resolve this is to close and reopen the application.
This can be done using a simple keyboard shortcut.
Quick Reset (Recommended)
If you are using a Windows keyboard
Make sure GP in the Cloud is the active window.
Press:
Alt + F4
This will close the application.
Reopen GP in the Cloud from your desktop shortcut.
If you are using a Mac keyboard with Windows
Make sure GP in the Cloud is the active window.
Press:
Option + fn + F4
This performs the same function as Alt + F4 on a Windows keyboard and will close GP in the Cloud.
Reopen GP in the Cloud.
When Should You Reset?
You may need to reset GP in the Cloud if:
The screen freezes
The application stops responding
You cannot switch EMIS/ or S1 organisation
Buttons or actions stop working
The system becomes very slow
Closing and reopening the application usually resolves the issue.
Tip
Sometimes GP in the Cloud may not fully close on the first attempt. If this happens, simply press the shortcut again and repeat the process until the application fully resets.