👋 Welcome to GPC. Keep this page open during your shift.
Key Info: Operating hours, bypass numbers, and tools to start your shift.
Workflow: Ordering tests, EMIS referrals, and interpreter services.
Prescribing: Safety rules and NWL formulary links.
Skill Mix: Who to task for specific needs (Pharmacist, Nursing, GPwSI).
Remember don't task named individuals
Key Info
Org ID: | GP Lead: Dr Aswin Thampy | |
Bypass: See EMIS homepage | Ops Lead: Sukjinder Pahal | |
Hours: Check EMIS homepage | Safeguarding: Dr Harriet Bradley | |
Address: 1b Wyld Way, Wembley HA9 6PW |
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Workflow
Task | How | Notes |
Investigations (Pathology) | Task "Team Recall" | Please include the name of the lab test that you wish to repeat |
Scans & Imaging | Task the Duty GP, find the duty GP on the EMIS home page | Review NWL Decision Support Algorithm before requesting. Pelvic ultrasound has highest rejection rate. |
Referrals | EMIS → generate letter → task Referrals team | Include referral type, rationale, and timeframe. If template unavailable, task referrals team directly. |
2-Week Wait (2WW) | C the Signs (VDI desktop app) | ⚠️ Also send urgent task to referrals team. |
Lab processing | Workflow Manager → Global Lab Reports inbox | Normal labs auto-file via Ht1 bot. Abnormal cytology → Nursing Team (do not file). |
Consultations | Via X-on toolbar | Use script for phoning patients to structure call. |
AI Scribe | Anima (load at call initiation) | Consent covered by practice privacy policy. |
Interpreter | Silent Sounds | Dial 01494 855 331 → PIN 261014 → language PIN. Then dial patient in. |
Urgent same-day FU | Call patient directly. If digital, manage on session. If F2F needed → urgent task to bookings team. | If non-contactable after 2 attempts: text patient + call duty GP (EMIS homepage) + WhatsApp Asterix governance if no duty GP reached. |
Routine FU (<1 month) | Text patient, and ask them to book follow up appointment through anima, unless they are a vulnerable patient |
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Routine FU (>1 month) | Diary recall in EMIS | Use delayed action task. |
Safeguarding | Call duty GP (EMIS homepage) | Follow handover process. |
Home visits | Contact duty GP to triage | Duty doctor risk assesses need. Never promise a patient a home visit. |
DNAs | 3 call attempts (15 min appt) / 2 attempts (10 min appt). AccuRx failed encounter message after each. | For vulnerable patients, discuss with on-call duty GP. |
Texting patients | AccuRx | Use templates where possible. |
Prescribing
Task | How | Notes |
Controlled Drugs | Usual scope applies | Prescribing via pathology is unlikely. Query with on-call GPC clinical pharmacist. |
Repeat prescribing | EPS | Notify patient via AccuRx. Follow OptimiseRx suggestions. Stay within approved formulary. |
Prescribing restrictions | Document any deviation from guidance with clear clinical rationale. | |
Antibiotics | Narrow-spectrum wherever possible | Broad-spectrum only if sensitivity results support use. |
Deviations from guidance | Document rationale clearly in notes |
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Medication queries | On-call GPC clinical pharmacist | Timetable on EMIS homepage. |
Skill Mix
Role | Name | Scope |
GP Lead | Dr Aswin Thampy | Main clinical lead |
Safeguarding Lead | Dr Harriet Bradley | All safeguarding concerns — call duty GP number on EMIS homepage |
GPwSI: Dermatology | Dr Shazia Siddique | EMIS task directly for routine advice and guidance |
GPwSI: Frailty / Personalised care | Dr Nasrin Razaq | EMIS task directly |
Clinical Pharmacist | On-call (timetable on EMIS homepage) | Complex LTC, medication reviews, prescribing queries |
Nursing Team | — | Bloods, abnormal cytology management, immunisations |
Social Prescriber | Task via bookings team | Include rationale and timeframe |
Dietician | Task via bookings team | Include rationale and timeframe |
Physiotherapist (FCP) | Task via bookings team | Include rationale and timeframe |
Mental Health Practitioner | Task via bookings team | Include rationale and timeframe |
Bookings team | EMIS task | For all appointment bookings — include slot type, rationale, timeframe, and flag urgency |