Asterix Health

👋 Welcome to Chapelford. Keep this page open during your shift.

- Key Info: Key contacts, WhatsApp support, and clinical tools to start your shift.
- Workflow: Tasking the Admin Team, Secretaries, and handling Urgent Follow-ups.
- Prescribing: Mandatory safety rules (⛔ NO CDs) and policies for minors.
- Full SOP: <a href="https://helpdesk.asterix.health/en/articles/15325808-chapelford-labs-sop">Chapelford Labs SOP</a> - reference this for detailed pathology workflow guidance.

Quick links to common tasks during training

<a href="https://intercom.help/asterix-health/en/articles/13420638-consultation-checklists" rel="nofollow noopener noreferrer" target="_blank">How to write and document a consultation</a> Guidance on conducting safe telephone consultations and documenting appropriately.

<a href="https://helpdesk.asterix.health/en/articles/13358050-how-to-conduct-a-medication-review">How to conduct a medication review</a> Step-by-step process for identifying patients, reviewing repeats, coding, and recording outcomes.

<a href="https://intercom.help/asterix-health/en/articles/13358044-how-to-file-lab-results" rel="nofollow noopener noreferrer" target="_blank">How to file and action laboratory results</a> Guidance on reviewing, documenting, safety-netting, and tasking follow-up actions.

- <a href="https://intercom.help/asterix-health/en/articles/13420638-consultation-checklists" rel="nofollow noopener noreferrer" target="_blank">How to write and document a consultation</a> Guidance on conducting safe telephone consultations and documenting appropriately.
- <a href="https://helpdesk.asterix.health/en/articles/13358050-how-to-conduct-a-medication-review">How to conduct a medication review</a> Step-by-step process for identifying patients, reviewing repeats, coding, and recording outcomes.
- <a href="https://intercom.help/asterix-health/en/articles/13358044-how-to-file-lab-results" rel="nofollow noopener noreferrer" target="_blank">How to file and action laboratory results</a> Guidance on reviewing, documenting, safety-netting, and tasking follow-up actions.

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Central dashboard for Chapelford: Includes Key Contacts, WhatsApp support, Referral SOPs, and Prescribing policies.

Chapelford Medical Centre

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Practice Details	Key Contacts	Clinical Tools
Clinical System: SystmOne	GP Partner / Safeguarding Lead Dr. Dan Bunstone [email protected]	📘 NICE Guidance
Bypass: 01925 748512	Practice Manager / Ops Lead Aimie Liversidge [email protected]	💊 British National Formulary
Hours: Mon-Fri 08:00–18:30	On-call clinicians: Sonya / Gadi	🧪 Cheshire & Merseyside Formulary

Task	How	Notes
Reviewing lab results	1. Workflow → Pathology/Radiology Inbox 2. Filter → Unfiled results 3. Order → oldest first 4. Prioritise abnormal results (shown in red)	Abnormal cytology → Practice Nurse (Tina)
Investigations (Pathology, scans & imaging)	Use ICE to request pathology investigations. If you do not have ICE access, please task Reception team.	Mark task as Urgent
Consultations	Via X-on toolbar	Use consultation checklist for phoning patients
AI Scribe	Tortus (via X-on toolbar)	Consent covered by practice privacy policy
Lab follow-up appointment (routine)	Book into own ledger	AccuRx patient to inform
Urgent same-day FU	If digital: call patient directly (min 2 attempts). If F2F needed: urgent task to bookings team	If non-contactable: 1. Text patient advising them to contact the practice urgently 2. Send urgent task to PM (inbox: asterix systemone) 3. Call bypass 01925 748512 to contact duty GP 4. If duty GP unreachable, notify Asterix via WhatsApp
Referrals	Generate referral text within a task to the Secretaries
2-Week Wait (2WW)	Generate referral text within a task to the Secretaries. Set task type to 2WW, set flag to be Red.
Advice and guidance letters	How to send an advice and guidance letter
Routine follow-up	Book into own ledger	AccuRx patient to inform them of the review
Safeguarding	Contact Safeguarding Lead Dr Dan Bunstone	[email protected]
Interpreters	Language line number: 0800 169 2879	Chapelford code: 285653
Texting patients	AccuRx	Use templates where possible, and try to limit the number of fragments per text message
DNAs	Call twice then send a message	Inform patient they will need to reschedule

Task	How	Notes
Controlled Drugs	⚠️ DO NOT ISSUE CDs	List of controlled drugs
Sick notes	Fit notes allowed - Scribe coming soon on how to complete fit note.